We are offering the option of virtual (telehealth) sessions. During the COVID-19 pandemic, these sessions are covered by your health insurance in the same manner as a regular session. Your current therapist or our intake coordinator will work with you to verify your insurance benefits and schedule an appointment to receive help while you remain at home.
Call our office (815.575.9675), send us an email (email@example.com), or fill out the form at the bottom of the page to request an appointment. Our intake coordinator will discuss in-person or virtual session options that are matched to your particular needs.
What do I need if I want Telehealth sessions?
You will need a smart phone, tablet or computer with access to your email.
Is it confidential?
Yes. We use an encrypted, HIPAA-compliant secure video platform for these services. No one else can access your session. The sessions are not recorded. Unlike platforms like MDLive, Sanvello and other platforms offered by an insurance company, your insurance company has no access to our platform and no ability to access our session contents.
What about groups and classes?
All group sessions were moved to our video platform in early March 2020 and will continue as virtual sessions as long as necessary.
I do not have access to broadband internet.
We provide free internet in our parking lot and throughout our office. If you have a smartphone with no or limited internet access, and would like video sessions, there is an option to come to one of our locations and receive video therapy sessions while maintaining social distancing and safety.
I do not have a "smartphone" or a computer.
We are aware that some of our clients do not have access to broadband internet and/or "smartphones." This will not prevent you from getting services during this time. Let us know your concerns. There are options!
Are all sessions video only?
No. Options vary by individual therapist. There are situations when face-to-face sessions may be either required or the only option. For those who require in-person sessions, they are available with health and safety precautions. Please discuss this when you schedule an appointment. When it is safe to do so, all sessions can return to in-person appointments.