We are continuing to offer the option of virtual (telehealth) sessions. Recently, legislation was passed in Illinois that requires Medicare and commercial insurance to cover telehealth services in the same manner as a regular session. It is still recommended that you contact your health insurance to verify that your plan complies with this law, as "self-funded" policies with benefits selected by the employer may or may not opt in to this benefit for you.
What do I need if I want Telehealth sessions?
You will need a smart phone, tablet or computer with access to your email.
Is it confidential?
Yes. For these services, we use an encrypted, HIPAA-compliant secure video platform that has real-time captioning. No one else can access your session. The sessions are not recorded. Unlike platforms offered by an insurance company, your insurance company has no access to our platform and no ability to access our session contents. Unlike therapy sessions that are now offered through apps, there is no transcript of your appointment.
What about groups and classes?
All group sessions were moved to our video platform in early March 2020 and will continue as virtual sessions as long as necessary. Our eventual plan is to offer options for both in-person and virtual groups and classes.
I do not have access to broadband internet.
We provide free internet in our parking lot and throughout our office. If you have a smartphone with no or limited internet access, and would like video sessions, there is an option to come to one of our locations and receive video therapy sessions from your vehicle.
Are all sessions video only?
No. When you call to schedule an appointment, let out intake coordinator know whether you prefer video or in-person sessions. There are plenty of in-person slots available in our Poplar Grove office. In-person Woodstock appointments may be limited, depending on the time of day.